Cannot sign in
Check the phone number, password and website address, then use the recovery option from the login page.
ShowPay Customer Support
Use these steps for common ShowPay login, app-access and transaction questions. Searches also reach this page as “Show pay customer support” — the spacing does not change the answers below.
Frequently asked questions
How do I recover my ShowPay login?
Use the password-recovery option shown on the ShowPay login screen. Never share your password or MPIN with another person.
What should I check for a pending ShowPay USDT transaction?
Confirm the selected network, destination address and blockchain confirmations, then review the status shown in your dashboard.
For platform information, read About ShowPay. For safe web-app access, see the ShowPay app and APK guide.
ShowPay LoginChoose the right help path
Deposit is pending
Review the dashboard status, payment reference or blockchain transaction ID before trying again.
USDT question
Confirm the network, complete address and required confirmations using the current account screen.
Information to keep ready
For a clear account or transaction enquiry, keep non-secret details such as the approximate time, displayed status and transaction reference ready. Never include your password, OTP, MPIN, recovery code or full private credentials in a support message.
- Take note of the exact error or status text.
- Confirm whether the issue occurs before or after login.
- For blockchain transfers, keep the public transaction ID.
- Avoid sending the same payment again until its status is clear.
Account safety reminder
A genuine help process should not require your current password or MPIN. If someone asks you to transfer funds to “unlock” support, stop and verify the request through the information available inside your account.
Keep screenshots limited to the part that shows the error and hide phone numbers, balances, wallet addresses or other private details before sharing them. Clear information helps explain the issue without exposing the account.